Why auditors get transit wrong and how transit riders pay the price
With January raining sleeting straight down, transit riders are now reaping the consequences of 2012’s repeated “efficiency” drives at Translink. Fares are up and, in many outlying areas, service is down as a result of “optimization” and other cost-cutting measures.
But recent audits have served more to reduce service than to improve efficiency, according to transit specialist Jarrett Walker, whose October comment on the Translink imbroglio’s just came to my attention last week. Walker hits the nail on the head. For some of the bean counters who found “waste” at Translink last year, an empty seat on the bus is a crime, not an opportunity to sit down.