Updated on April 4, 2013
Seems like everyone’s mad at Translink but riders — complaints hit five-year low
Last year, while auditors scoured the books for waste, routes were “optimized,” capital projects shelved and the Translink commissioner gruffly turned back Translink’s plans for a fare increase, passengers riding the system liked what they found.
Ridership rose two percent, probably a small share of the real demand given the overcrowding on key routes.
Yet according to Translink’s year-end financial and performance report, released yesterday, passenger satisfaction soared to a record 7.7 out of ten and the number of complaints per million passengers dropped to a five-year low.